Refund & Cancellation.
Our policy ensures transparency and fairness between attendees and organizers. Updated for 2026 standards.
1. General Policy
Verivent is a technology platform that facilitates ticket sales between Event Organizers and Attendees. Refunds are governed primarily by the Organizer's stated policy, subject to applicable consumer protection laws.
2. Organizer Responsibility
Each Organizer must clearly state refund and cancellation terms on the Event Page, honor their published policies, and process refunds promptly when required. Organizers are solely responsible for refunds unless otherwise required by law.
- •Clearly state refund and cancellation terms on the Event Page
- •Honor their published policies
- •Process refunds promptly when required
3. Event Cancellations or Changes
If an event is cancelled or materially changed, the Organizer must notify Attendees promptly and offer refunds, rescheduling, or alternatives as stated in their policy. Verivent may assist in communication or facilitation where legally required.
4. Verivent Service Fees
Platform service fees are generally non-refundable except where required by law or where Verivent determines, at its sole discretion, that a refund is appropriate.
5. Chargebacks and Fraud
Fraudulent activity on the platform is taken seriously and may result in account action.
- •Fraudulent chargebacks may result in account suspension or termination
- •Verivent may withhold payouts during investigations
